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Common Questions

Questions, answered.

The things clients most often ask before their first service. If yours is not here, we would rather you asked us.

Do I need to be home?

Not unless you would like to be. It is entirely your preference — many clients are at work while we are there, and others prefer to be home. Either is welcome. How we access the home is agreed with you when your client profile is set up, so it is settled before the first visit.

Will it be the same person each time?

For LUXVIP members, yes wherever possible — the same Lux Maid is assigned to your home so they come to know it, and you are not starting again each visit. It is one of the reasons members value the membership.

What about pets?

Pets are welcome to stay loose, provided they are comfortable with our team, pose no safety concern, and do not prevent the work from being completed properly and on time. Tell us about them beforehand and we will plan around them.

What products do you use?

We bring our own. Everything we use is chosen to be friendly to animals, families and the planet.

Are you insured?

Yes. Lux Maids Club is insured.

How far ahead should I schedule?

Two to three weeks is ideal, both for a first LUXRESET and for any client or partner where the timing allows. Trade partners can request service up to 48 hours ahead when something moves quickly, though more notice is always better for the home.

Do you serve my area?

Enter your ZIP code in the Check your address box at the foot of any page and it will tell you exactly what is available where you are. Some ZIP codes cover more than one city, so it may ask which one you are in — what we offer can differ between neighbouring towns.

How does pricing work?

Pricing is always by request. Every home is different, so we quote after a conversation rather than from a price list. We will ask about the home, how it is used and what matters to you, and the quote comes out of that.

Why does the first visit cost more?

Every home begins with a LUXRESET, our most thorough service, which brings the home to the Lux Maids Club standard and sets the baseline every visit after is measured against. It is more work than a recurring visit, so additional pricing applies to that first service only.

What is the difference between LUXRESET, LUXREFRESH and LUXVIP?

LUXRESET is the first service in every home, and the most thorough. LUXREFRESH is recurring care for non-members that holds the home at that standard, generally every three to four weeks. LUXVIP is recurring care for members: service every two weeks, priority scheduling, preferred member pricing, the same Lux Maid whenever possible, and one Lux Enhancement of your choice each month.

Do I have to become a member?

No. Membership is by request and never automatic. One-time service and LUXREFRESH recurring care are both available without it.

What is included in a standard visit?

Every service is a deep clean. Kitchen, bathrooms, bedrooms, living areas, floors and windows are done every visit unless you ask us to leave a room alone. In the rooms we are cleaning we touch and clean everything we can — the only thing that stops us is where cleaning something risks the piece itself.

Do you do laundry and dishes?

A light load of laundry and a light amount of dishes are available as Lux Enhancements — LuxLaundry Light and LuxDish Light. Full-service laundry and full dish service are larger jobs and are quoted separately. Towels are always refolded, and any that are soiled are taken through to your laundry area, but they are not laundered as part of a standard visit.

What if I only want one clean?

That is entirely welcome. A one-time service begins with a LUXRESET, the same as any home. If you book again within four weeks it moves into LUXREFRESH; leave it longer and the next visit is another LUXRESET.

Still Wondering

Ask us anything.

Every home is different, and we would rather answer properly than have you guess. Pricing is always by request.

Get in Touch

Or text LUX to 1-844-LUX-MAID or email info@luxmaidsclub.com.

Where We Serve

Private home care across the western Twin Cities suburbs and select neighborhoods throughout the metro.

We serve the wider Twin Cities metro as well, from Minneapolis and St. Paul to the southern suburbs. What is available varies by address, so use the check above and it will tell you exactly what we can do at yours.